Privacy policy
Privacy Policy – Spiranox
About Our Privacy Policy
At Spiranox, we deeply value your privacy. We only process the data necessary to provide and improve our services, and we handle all personal information with care and responsibility. We never sell or share your data with third parties for commercial purposes.
This privacy policy applies to the use of our website www.spiranox.com and to the services offered through it. The current version is valid as of June 18, 2025. Any new version will replace prior ones.
In this policy, you will find what data we collect, why we collect it, how we handle it, who we may share it with, how we secure your data, and what your rights are regarding your personal information.
If you have any questions about this policy, please contact us at the end of this page.
About Data Processing
Webstore Software – WooCommerce
Our online store is built with WooCommerce. The data you provide during checkout (such as name, address, and order details) is securely stored on our website servers hosted by Hostnet. WooCommerce does not have direct access to your personal data. WooCommerce may use cookies to gather technical data about your session (browser type, pages visited), but this does not include personal data.
Hosting and Email – Hostnet
We use Hostnet for both web and email hosting. Hostnet processes personal data on our behalf and does not use this data for its own purposes. Metadata (e.g., usage stats) may be logged but are not linked to individuals. Hostnet has implemented appropriate technical and organizational measures to prevent data leaks, unauthorized access, or misuse.
Email and Communication
We do not use newsletter systems like Mailchimp. All email communication happens via our business email hosted on Hostnet. Any personal data shared via email is treated with strict confidentiality.
Payment Processing – Mollie
We use Mollie for secure payment processing. Mollie may process your name, address, and payment information (bank or card details) to complete transactions. Mollie has strong data protection measures in place and will never use your data for their own commercial purposes. They may store anonymized usage data for service improvement. All legal data retention periods are respected.
Shipping – Poste Maroc & Local Couriers
To deliver your orders, we share your name, address, and contact details with Poste Maroc or local Moroccan courier services. These partners use your data only for delivering your package and are not allowed to use your information for other purposes.
External Sales Channels
We occasionally sell our handmade products via platforms such as:
Instagram
Facebook Marketplace
Reddit
Pinterest
When you place an order or message us through these platforms, any personal data you provide (name, address, etc.) is used solely to process and deliver your order. All data is handled confidentially.
Purpose of Data Processing
We use your personal data only to provide and improve our services, including:
Fulfilling orders
Communicating with customers
Processing payments
Handling delivery and returns (if applicable)
Fulfilling legal obligations (e.g., invoicing)
We do not use your data for profiling or targeted advertising.
Automatically Collected Data
Some non-personal data may be automatically collected, such as IP address, browser type, and operating system. This helps us improve our website’s performance and security but is never linked to you personally.
Cooperation in Legal Investigations
If required by law (e.g., for tax or criminal investigations), we may be obligated to share your data with Moroccan authorities. We will comply only where legally required.
Data Retention
We keep your data as long as you are an active customer. After your last order, we store your data for up to two years, unless longer retention is required by legal or administrative obligations.
You may request deletion of your personal data at any time, and we will comply unless a legal exception applies.
Your Rights
Under applicable privacy laws, you have the following rights:
Right of Access: You may request a copy of the data we hold about you.
Right to Rectification: You may ask us to correct incorrect or incomplete data.
Right to Erasure: You may request that we delete your personal data.
Right to Restrict Processing: You may request that we stop using your data temporarily or permanently.
Right to Data Portability: You may request that your data be transferred to another provider.
Right to Object: You may object to how we process your data, especially if it’s done on a legal basis of interest.
Right to Lodge a Complaint: You can file a complaint with the relevant data protection authority in your country.
We aim to respond to all requests within 30 days.
Cookies
We use functional cookies to ensure proper functioning of the website. If we use third-party cookies in the future (e.g., for analytics or ads), we will update this section and request your consent where required.
Changes to This Policy
We reserve the right to update this privacy policy. The latest version will always be available at www.spiranox.com/privacy. If changes significantly affect how we process your data, we will notify you by email (if applicable).
Contact Information
Spiranox
Marrakech, Morocco
📧 Email: info@spiranox.com
Privacy contact: Ilyas Laajouli
📩 WhatsApp or email for privacy-related questions.